How to use our Ad-Hoc support cover
All support requests should be submitted in the first instance by;
Please ensure you include as much information as possible including company name, contact name, contact number and detailed explanation of the changes needed or the fault issue.
We will raise a ticket. Please note that without a current maintenance contract we cannot guarantee to offer immediate support for these tasks over the phone, only raise a ticket. However we will always react as quickly as possible to all requests.
Wherever possible we will provide a cost estimate for any hardware, software or engineering time before the work commences, however this is not always possible and failure to do so cannot be used as a basis to refuse payment.
Where on-site work is needed this will be scheduled
on a best-effort basis and to minimise disruption to your work environment.
Call-outs are chargeable at our standard rates, POA.
Cost of any equipment required will require your confirmation of acceptance before installation
No support is offered out-of-hours unless by prior agreement by email.