Toll Fraud Monitoring - Policy & Terms and Conditions
Whilst we endeavour to limit the costs incurred by toll fraud where possible, hacking and fraud technology is constantly advancing; causing a continuing rise in telephony fraud.
Customers who have opted to use our Toll Fraud Monitoring service are covered for up to £5,000 of fraudulent calls relating to Toll Fraud (caused by the actions of fraudsters outside of the customer’s organisation).
It does not cover consequential losses or losses caused by the internal misuse or neglect of the customer’s telephone system, whether maintained by us or not.
In the event by where the monetary amount of fraudulent calls exceeds £5,000, we will not be held liable for any cost incurred as a direct or indirect result of fraudulent activity.
For those customers who have opted not to use our Toll Fraud Monitoring service, it is the exclusive responsibility of the customer to prevent the occurrence of fraud. The Customer is responsible for payment of any charges incurred due to fraud (including Toll Fraud), this includes abuse, or misuse of the telephony services, whether known or unknown to the Customer.